Privacy Policy

Your privacy matters to us. This policy explains how sentiqlovex collects, uses, and protects your personal information when you engage with our entrepreneurial skills programs and services.

Effective Date: January 15, 2025 | Last Updated: January 15, 2025

Information We Collect

At sentiqlovex, we collect information that helps us provide relevant entrepreneurial education and support services. This collection occurs through various touchpoints during your learning journey.

Personal Information You Provide

  • Contact details including name, email address, phone number, and postal address
  • Educational background and professional experience relevant to entrepreneurship
  • Business interests, goals, and areas where you seek skill development
  • Payment information for course enrollment and program fees
  • Communication preferences and feedback about our programs

Automatically Collected Information

When you visit our website or use our digital learning platforms, we collect technical information including IP addresses, browser types, device information, and usage patterns. This data helps us improve our online learning experience and troubleshoot technical issues.

Learning Analytics

We track your progress through courses and programs to provide personalized feedback and identify areas where additional support might be beneficial. This includes completion rates, time spent on materials, and assessment performance.

Communication Records

We maintain records of our interactions with you, including emails, phone calls, and in-person meetings. This helps us provide consistent support and track your educational journey with sentiqlovex.

How We Use Your Information

Your information serves several important purposes in delivering quality entrepreneurial education. We use it thoughtfully and only for legitimate business purposes related to your learning experience.

Educational Service Delivery

  • Enrolling you in appropriate courses and programs based on your interests and goals
  • Providing personalized learning recommendations and career guidance
  • Delivering course materials, assignments, and educational resources
  • Tracking your progress and providing feedback on your development
  • Facilitating connections with instructors, mentors, and fellow students

Administrative Purposes

We process your information to manage enrollments, handle payments, send important updates about your programs, and maintain accurate records of your educational achievements. This includes issuing certificates and maintaining transcripts of completed coursework.

Program Improvement

Aggregated and anonymized data helps us understand how students engage with our content, which topics are most valuable, and where we can enhance our educational offerings. Individual performance data is never shared outside sentiqlovex without explicit consent.

Information Sharing and Disclosure

sentiqlovex maintains strict controls over how your personal information is shared. We never sell your data to third parties and only share information when necessary for educational purposes or legal compliance.

Sharing Scenario Details and Safeguards
Educational Partners Guest instructors and industry mentors may access relevant student information to provide specialized instruction, always under confidentiality agreements.
Service Providers Technology platforms, payment processors, and other service providers access limited information necessary to support our programs, bound by strict data protection agreements.
Legal Requirements We may disclose information when required by Australian law, court orders, or to protect the safety and rights of sentiqlovex, our students, or others.

Student Directory and Networking

With your explicit consent, we may include basic information (name, program, business interests) in student directories or networking platforms. You can opt out of these services at any time through your account settings or by contacting our privacy team.

Your Privacy Rights Under Australian Law

As an Australian business, sentiqlovex complies with the Privacy Act 1988 and Australian Privacy Principles. You have significant rights regarding your personal information that we take seriously.

Access and Correction Rights

  • Request access to all personal information we hold about you
  • Obtain copies of your educational records and progress data
  • Correct inaccurate or outdated information in our systems
  • Update your contact preferences and communication settings

Control Over Your Information

You can request deletion of your personal information, though we may need to retain certain educational records for certification and accreditation purposes. You can also object to certain uses of your information or request that we limit processing in specific circumstances.

Exercising Your Rights

To exercise any of these rights, contact our Privacy Officer at the details provided below. We'll respond to your request within 30 days and work with you to resolve any privacy concerns promptly and fairly.

Data Security and Retention

Protecting your information is fundamental to our operations. We implement comprehensive security measures appropriate to the sensitivity of educational and personal data we handle.

Security Measures

  • Encrypted data transmission and storage for all sensitive information
  • Regular security audits and vulnerability assessments of our systems
  • Staff training on data protection and privacy best practices
  • Limited access controls ensuring only authorized personnel handle your data
  • Secure backup systems and disaster recovery procedures

Retention Periods

We retain your information only as long as necessary for educational purposes and legal requirements. Active student records are maintained throughout your enrollment and for seven years after program completion to support career services and reference requests. Marketing communications are removed immediately upon unsubscribe requests.

Data Breach Response

In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours and take immediate steps to secure our systems and minimize any potential impact. We maintain comprehensive incident response procedures and work with relevant authorities as required.

International Data Transfers

sentiqlovex primarily processes and stores your information within Australia. However, some of our educational technology platforms and service providers may be located internationally.

When we transfer information overseas, we ensure adequate protection through approved mechanisms including standard contractual clauses and adequacy determinations. We maintain the same level of protection for your data regardless of where it's processed.

Cloud Services and Third-Party Tools

Our learning management systems and communication tools may store data on international cloud platforms. These services are carefully selected based on their security standards and compliance with international privacy frameworks including GDPR where applicable.

Children's Privacy

sentiqlovex's entrepreneurial programs are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age. Our website and services are not directed toward children.

If we become aware that we have inadvertently collected information from someone under 18, we will take immediate steps to delete that information from our systems and prevent further collection.

Marketing Communications and Cookies

We use your contact information to send relevant updates about programs, industry insights, and opportunities that might interest you. You can unsubscribe from these communications at any time.

Cookie Usage

Our website uses cookies to improve your browsing experience, remember your preferences, and analyze site usage. These include essential cookies for website functionality, analytics cookies to understand user behavior, and preference cookies to remember your settings.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality and your ability to access some features of our learning platforms.

Updates to This Privacy Policy

We review and update this privacy policy regularly to ensure it reflects our current practices and meets evolving legal requirements. Significant changes will be communicated to you via email or prominent notice on our website.

Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

Privacy Questions and Contact Information

If you have questions about this privacy policy, need to exercise your privacy rights, or have concerns about how we handle your information, please don't hesitate to reach out.

Privacy Officer
sentiqlovex Educational Services

Address:
Suite 7/9-11 Fitzroy St
Tamworth NSW 2340
Australia

Phone: +61 7 4053 9700
Email: info@sentiqlovex.com

We aim to respond to all privacy inquiries within 30 days. For urgent matters, please indicate this in your subject line and we'll prioritize your request accordingly.